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Refund & Cancellation Policy

What can be cancelled or refunded, and how to request it. Different rules apply to services, digital items and physical products.

Last updated: 24 July 2026

This Refund & Cancellation Policy explains when and how you can cancel an order or request a refund for purchases made from Numerologist Reena Khanna via kkarmicworld.org. It should be read together with our Terms of Service and Privacy Policy. Because we offer both digital items (readings, reports and online courses) and physical products, the rules differ by type — please read the section that applies to your purchase.

1. Consultations & personal readings

Personal numerology, tarot, astrology and vastu readings and consultations are personalised services. Once a reading has been delivered, or a scheduled consultation has taken place, the fee is non-refundable.

If you booked a live consultation and need to reschedule, contact us at least 24 hours before the scheduled time and we will do our best to accommodate one reschedule. No-shows are not eligible for a refund or reschedule.

2. Online courses

Course fees grant you access to digital and/or live course material. Because that material is made available immediately, course purchases are generally non-refundable once access has been granted or the first live session has been attended.

If you wish to cancel before access is granted or before the first live session, contact us — a refund, less any applicable payment-gateway charges, may be considered at our discretion. Promotional or discounted enrolments may carry their own terms, shown at the time of purchase.

3. Digital products & reports

Downloadable or emailed reports and other digital products are non-refundable once they have been delivered or made available to you, as they cannot be returned.

If you were charged but did not receive your digital product due to a technical error, contact us and we will re-deliver it or issue a refund.

4. Physical products

You may request a return or replacement for a physical product that arrives damaged, defective, or not as ordered, provided you notify us within 7 days of delivery with photographs and your order details.

  • Items must be unused and in their original condition and packaging.
  • Certain items — including energised or consecrated products, and personalised or made-to-order items — may not be eligible for return for hygiene, spiritual or customisation reasons, unless they arrive damaged or defective.
  • Once we receive and inspect the returned item, we will confirm your refund or replacement. Return shipping for a change of mind is borne by you; for damaged, defective or incorrect items we cover reasonable return shipping.

5. Order cancellation

You may request to cancel a physical-product order before it has been dispatched. Once an order has been dispatched it can no longer be cancelled, but it may be eligible for return under Section 4.

6. How refunds are issued

Approved refunds are processed to your original payment method through our payment gateway (Razorpay). Please allow 5–10 business days for the amount to reflect, depending on your bank or card issuer. Where applicable, payment-gateway or transaction charges may be deducted from the refunded amount.

7. How to request a cancellation or refund

Contact us with your order number, the item(s) concerned and the reason (with photographs, for damaged goods). We will acknowledge and respond within 3–5 business days.

8. Contact

Numerologist Reena Khanna